Новинки Шепа Хайкена
- 1 произведение
- 4 издания на 2 языках
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Be Amazing or Go Home Шеп Хайкен
ISBN: 978-1640951495 Год издания: 2019 Издательство: Sound Wisdom Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including: Showing up ready to be amazing Being proactive Craving feedback Taking…
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Клиентам это нравится: 52 правила для сервиса на высшем уровне Шеп Хайкен
ISBN: 978-5-699-77807-2 Год издания: 2015 Издательство: Эксмо Язык: Русский Невозможно представить ковбоя только в шляпе и без лошади; точно также компания не может иметь только продукцию и не предлагать обслуживания. Шеп Хайкен, самый известный в мире эксперт в области клиентского сервиса, описывает 52 фундаментальных правила, которые дадут вашей компании серьезное конкурентное преимущество, каким бы делом она не занималась. Вы узнаете, как стать лидером в своей области, как выделяться среди конкурентов и постоянно расширять сообщество клиентов, возвращающихся к вам снова и снова. Совершенно ясно с самого начала, что эта книга не предназначена для того, чтобы ее читали. Ею необходимо пользоваться. Это…
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The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience Шеп Хайкен
ISBN: 978-1608321063 Год издания: 2011 Издательство: Greenleaf Book Group Язык: Английский Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies
In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty:
- Membership
- Serious FUN
- Partnership
- Hiring
- The After-Experience
- Community
- Walking the Walk
Hyken shares more than one hundred insightful examples from fifty role-model companies that prove these strategies can and should be implemented immediately--by any organization, large or small. -
The Cult of the Customer Шеп Хайкен
ISBN: 9780470404829 Год издания: 2009 Издательство: Wiley Язык: Английский In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer – and shows how you can do it too.
Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.